The Comprehensive Performance Management System

Performance management systems should help employees
connect with their organisation's mission and vision.
They should help employees understand how they can make a
positive difference--what role they play in the big picture.

THE CASE:

Performance evaluations are one of the most universally disliked processes in business. Nevertheless, everyone agrees that employee job performance is crucial to the success of organisations, and that good feedback is crucial to performance improvement. Achieving consistently high performance requires clear and challenging goals, good feedback and coaching support, and recognition for progress and outstanding achievement.

THE PROGRAM:

iLEAD can help your organisation design and implement a practical and effective performance management (PM) system. Our comprehensive system will help you monitor individual & team performance throughout your organisation, help your employees stay focused on what really counts, build the habit of continuous improvement, and improve the quality of both management & leadership in your firm. We offer our program to you in four half-day modules, each of which combines workshop, consultation, and coaching:

1. Needs Assessment and Program Design
   
2. Managing Individual and Team Performance
   
3. Conducting Performance Evaluations
   
4. Using PM tools for hiring, new employee orientation, setting performance objectives, coaching, performance appraisal, building teams, project management, and training needs assessment

KEY BENEFITS AND RESULTS:

• Hold people accountable for results
  
• Keep track of the results they are accountable for achieving
  
• Give your employees the support they need to achieve those results
  
• Help individuals & teams more effectively prioritize their efforts and stay focused

  Our training and tools will also help you:

• Manage and lead teams more effectively
  
• Improve your success in hiring
  
• Enhance the positive impact of your new employee orientation
  
• Teach your managers how to build and lead teams
  
• Teach your managers how to do strategic planning at the team level
  
• Align individual and team goals with organisational objectives
  
• Identify special resource or training needs throughout your firm
  
• Help employees connect with your organisation's vision and strategy

UNIQUE FEATURES:

• Aligning your PM program with your organisation's vision and strategy
  
• Reinforcing your PM program with other Human Resource systems and practices
  
• Several performance evaluation formats to choose from
  
• PM summary template (see below): useful for managing individuals and teams
  
• Instructions on how to prepare employees
  
• All of the necessary templates, tools, and forms
  
• Many key tools can be applied at the individual, team, and organisational levels

PRICING:

• Two-day work session, including workshop and all tools: $6,200
  
• 20% discount for Government Organisations (Federal, Provincial, Municipal), Educational Institutions, Charities, and Non-profit Organisations
  
• 100% value guarantee

MORE INFORMATION:

• +61 (0)2 8704 4699, info@ilead.com.au

PERFORMANCE MANAGEMENT SUMMARY TEMPLATE:

The following template is set up for managing individual performance, but it is also available in a format for managing team performance (see our leadership development workshop, Building and Leading Teams).

This performance management template can be used as a:

1. Strategic plan for an individual: results, challenges, goals (measures), and action plans
   
2. Performance management tool: monitoring and managing performance
   
3. Project planning and prioritization tool: guide for prioritizing efforts
   
4. Guide for identifying special training & resource needs--within a team or across the organisation

Food for Thought:

"The performance evaluation form is far less important than the conversation it generates." (D. Grote)

Performance management (PM) systems can be designed to achieve very different objectives. At one end of the spectrum, PM can be used to assess and evaluate employee performance (the report card function). At the other end of the spectrum, PM can be used to help employees improve their performance (the coaching function). While your organisation may choose to emphasize one of these functions over the other, some balance between the two extremes is necessary. An accurate report card is not very useful if it does not also help employees improve their performance.

Be a coach and not a cop. PM is not about policing behavior but rather helping people improve their performance. If managers keep in mind that their job is to help employees succeed, then performance evaluations will be positive and productive rather than negative and confrontational.

Effective PM combines:

1. Performance planning: setting goals and objectives
   
2. Performance feedback & coaching: helping people improve their performance
   
3. Performance appraisal: evaluating progress to plan
   
4. Performance reward & recognition: for progress and outstanding achievement