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Managing Defensiveness in Yourself and Others
OVERVIEW:
Defensiveness
is one of the most deadly obstacles to
giving and getting feedback, communication,
learning, and change. Getting defensive
is ALWAYS a bad defense. Knowing how to
deal with defensiveness is one of those
core life skills-as important on the shop
floor and in the Boardroom as it is at
home. This skill is crucial to supervision,
leadership, coaching, listening, problem
solving, performance evaluations, selling,
negotiating, teamwork, learning, etc.
There isn't a work-related problem or
opportunity that won't benefit from strong
skills in this area. This workshop teaches
people how to become less defensive themselves;
how to deal with defensiveness in others;
and simple techniques & strategies
to pre-empt defensiveness.
WHO
SHOULD ATTEND:
This
program is available as a half-day workshop
for individuals or teams at all levels
of the organisation.
PROGRAM
CONTENT:
- Understanding
the primary causes of defensiveness
-
Spotting defensiveness: recognizing
the signs
-
Strategies and tactics for dealing with
your own defensiveness
-
Strategies and tactics for dealing with
defensiveness in others
-
Strategies and tactics for pre-empting
defensiveness, i.e., dealing with people
in a way that makes defensiveness occur
less frequently
-
Giving and receiving constructive criticism
-
The importance of a lifelong commitment
to learning--"sharpening the saw"
-
Tips and techniques for enhancing personal
learning and openness to change: the
importance of initiative and self-reliance
PROGRAM
BENEFITS:
- Reduce
defensiveness on a specific team or
throughout your organisation
-
Increase openness to learning and change
-
Reduce stress, conflict, and dysfunctional
behaviour
-
Enhance communication and teamwork
-
Enhance employee confidence
-
Enhance emotional intelligence and maturity
-
This is a great program for organisations
in the midst of great change
UNIQUE
FEATURES:
- This
entire program is unique: a practical
approach to a core work & life skill
-
Databases of tools and techniques from
which participants can choose according
to their own personalities and the unique
culture of their organisation
-
Includes a comprehensive do-it-yourself
self-assessment program for analyzing
an ongoing defensiveness problem
-
Participants will be able to teach some
of these skills to others
PRICING:
- Half-day
workshop (up to 15 persons per group):
$2,100
-
20% discount for Government Organisations
(Federal, Provincial, Municipal), Educational
Institutions, Charities, and Non-profit
Organisations
-
100% value guarantee
MORE
INFORMATION:
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